We take utmost care while packing the products in case of shipping through our courier partners. However, if the product gets damaged during shipping, we will replace the product. It is subject to the recipient mailing us the photo within 8 hours of delivery . Team REJEWEL will verify the damages and confirm the exchange. Buyer needs to send us back the damaged product within 7 days after confirmation in email from Team REJEWEL. Products sent without a consent from Team REJEWEL will not be considered for replacement.
Product returned after 7 working days will not be accepted. Once the damaged product is received, we will send a replacement product. If the same product is not available for shipment, we mail a “Credit Note” and you can redeem it against any of our products. Credit note does not have any expiry. Please note there will be no money refunded in such cases.
Please note that if the damage is not due to courier and it is obvious the jewelry is broken during trial we will not exchange it. It is upto discretion of Team REJEWEL to approve the exchange.